WhatsUp Lowers Support Costs For Stratiis

Published 27th July 2006

Ipswitch WhatsUp Professional 2006, Gives Stratiis Control Over Its Network...

Ipswitch Inc. a leading developer of messaging, network management and file transfer solutions today announced that Stratiis has adopted WhatsUp Professional 2006 to monitor its network and give users real-time reports as to what is happening on its system.

Based in Glasgow, Stratiis is a leading IT solutions and outsourcing provider offering a comprehensive range of IT support, project planning and installations for SME and corporate clients alike. Stratiis develops cost effective systems and processes for its clients and implements them through its highly experienced team members. This enables it to provide a uniquely responsive service, which reduces overall support costs for its clients.

Stratiis has customers throughout the world, which it offers managed services to through secure VPNs. As such, it is imperative that it has a real-time monitoring application to ensure that it maintains the high levels of uptime and customer service it strives for. Although Stratiis had used a network monitoring solution in the past the company realised that it required a more powerful solution.

Stratiis' Director, Alun Borland turned to Ipswitch's WhatsUp Professional 2006. "I really like the graphical interface, mapping and remote logging facilities as I can access network data and make configuration changes from anywhere at anytime," comments Borland. With WhatsUp Professional 2006's built-in web server or via Microsoft(r) IIS, SSL encryption ensures that his customers network data is protected.

WhatsUp Professional 2006 provides Stratiis with real-time and historical reporting options for easy access and customisation. Borland can see detailed availability and performance reports for his customers to ensure that stringent SLAs are met. Flexible reporting can display data by month, week, day or time of day and it can be used to generate reports in Crystal Reports or any tool that accepts '.csv files.'

The innovations in the Ipswitch WhatsUp Professional 2006 family combine to deliver an appropriately sized, scaleable, extensible and an infinitely useful solution to the real-world, real-time environment of the typical SME. Currently over 40,000 networks and two million devices worldwide are monitored by previous versions of WhatsUp.

"We installed the Ipswitch WhatsUp Professional 2006 front end on our help desk which has enabled us to have a better understanding of what is going on with our customers networks, thus increasing our customer service whilst reducing our support costs," comments Borland. "Clients
like the fact that - thanks to Ipswitch WhatsUp Professional 2006 - they can graphically see what has been going on in an easy to understand manner."

"With products like WhatsUp Professional 2006 we at Ipswitch are defining this generation of great software for SMEs," said Ipswitch's Director of product marketing, David Karp. "Companies like Stratiis are looking for a streamlined, sophisticated and reliable product. WhatsUp
fulfils all these requirements."






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